FAQ’s

What is your Turn Around time?

We try to get everything repaired as quickly as possible, generally a week or less.  During the busy season or over the holidays it may take longer.  If you drop something off and don’t need it back for some time give us a date and we will have it ready by then.  This will also give us more flexibility with other repairs.

Do you offer emergency repair services?

Yes.  We do emergency and after hour repairs.  However, we do charge a premium for these services. Please contact us for further details.

What about on-site repairs?

Yes, we do offer onsite repairs however, additional charges do apply.  Please contact us for more information or to arrange a repair.

Where are you located?

We are located at 3432 State Rd, Unit B, Cuyahoga Falls, OH 44223

Can you arrange Shipping?

Yes, we work with a lot of carriers and can arrange shipment for you.  Let us know what you have, and how much it weighs and we can take care of the rest.  ALL shipping charges are due before we can pick-up your inflatable.

What does shipping cost?

Unfortunately, there is no set price on shipping.  Everything is based on the weight and location.  However, we can provide you with a a shipping quote and make the arrangements for you.

Can I schedule a date for a repair?

Yes, please contact us to schedule a date for you to bring your repairs to us.  Note, if you are scheduled to come for a repair we set aside that time for you.

Is a deposit required?

Yes, we require a deposit for each unit dropped off.  Please review the contract for additional terms.

Do you charge storage fees?

Yes, we charge storage based on the number of pallet spaces required to store your unit.  If you know you need something stored please let us know and, if we have room, we can arrange that at a discounted rate.  If an item is left more than 2 weeks beyond toe date a repair is completed, we will begin to charge monthly storage fees at our current storage rate.

 

 

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